Contact & Help
We keep support simple, because the people we serve are seniors and busy families.
Three ways to get help
Search the FAQ
Help articles grouped by category — booking, payments, health records, verification, payouts — searchable from inside the app.
Raise a ticket
Pick a category, describe the issue, attach photos if useful. Your ticket gets a status timeline you can follow.
Talk to a person
A direct call or chat option for assisted help, for when a form isn't the right way to sort something out.
Common things we can help with
- A provider hasn't confirmed a booking within the 3–5 day window — you can escalate it to our admin team.
- A cancellation or refund question — refunds on cancelled bookings are issued from the amount held in escrow.
- Adding or correcting a family profile, or moving records to the right person.
- An abnormal health-parameter flag you don't understand.
- A reward coupon that won't redeem — coupons are redeemed on the partner's platform, under their terms.
- For providers: verification status, listing setup, and payout schedule questions.
Emergencies
The app's SOS button is for emergencies — one touch alerts your registered family and emergency contacts and offers a direct ambulance call. Support tickets are not monitored for emergencies. If someone is in immediate danger, call your local emergency number.
Reach us
Smartters Software Pvt Ltd — the team that builds and operates Tvayah. Use the address and contact details on the company's site until in-app support opens.