Privacy Policy

1. Who this policy covers

Tvayah is a single ecosystem — a Senior Citizen mobile app, a Service Provider web app, and an Admin panel. This policy covers senior and family users of the mobile app, the family members who manage care on their behalf, and service providers who register to offer services.

2. Information we collect

• Account details — your phone number (used for OTP sign-in), and optionally your email and name.
• Family profiles — for each senior you add: name, relationship, age or date of birth, gender, and an optional photo.
• Health information — chronic conditions, allergies, blood group and current medications you choose to add, plus prescriptions, lab reports and structured health parameters (blood pressure, blood sugar, cholesterol, heart rate, oxygen level, weight) entered by you or uploaded by a provider after an appointment.
• Booking and payment data — the services you book, appointment details, addresses used for home visits, and payment records processed through our payment partner.
• Emergency contacts — the people you register to be alerted if you trigger SOS.
• Location — your selected city or area, used to show providers that operate near you. You can set this manually instead of sharing device location.
• Device and usage data — basic technical information needed to deliver notifications and keep the service secure.

3. How your information is used

• To create your account and let one login manage multiple senior or family profiles.
• To show verified providers relevant to your location and needs, and to process bookings, payments and refunds.
• To keep each profile's appointments, records, reports and reward coupons separate and correctly attributed.
• To send booking, appointment, pickup, report-ready and verification notifications by push, SMS and email.
• To power the trend dashboard that flags abnormal health values over time.
• To dispatch SOS alerts and — only where you have consented — share medical emergency data with your alerted contacts to speed up response.

4. Health records and consent

Each family profile has its own health record vault. Records are never mixed between profiles. Emergency medical data is shared with your contacts only when you have turned that consent on. You can review, add to, and manage records from the app at any time.

5. Sharing with providers and partners

• Service providers receive only the information needed to deliver a booking you made — the relevant family profile context, service details, address for home services, and any notes or reports you attach.
• Payments are processed by our payment gateway partner on an escrow model; your card or UPI details are handled by that gateway, not stored by Tvayah.
• Reward coupons are issued from third-party partner vendors; redemption happens on the partner's own platform under their terms.
• We do not sell your personal or health information.

6. Language and your own words

The app's interface and notifications can be shown in English, Hindi, Kannada, Tamil, Telugu or Malayalam. Information you or a provider enter — names, addresses, descriptions, doctor bios — is stored and shown exactly as written and is never machine-translated.

7. Security and audit logging

Administrative actions, provider verification decisions, booking status changes, cancellations and refunds are recorded with the actor, action, target and timestamp. The Admin panel uses email-and-password login with session timeout.

8. Your choices

• Edit your name and email in Profile & Settings; changing your phone number requires OTP verification.
• Add, edit or remove family profiles and their records.
• Manage notification preferences, saved addresses and saved payment methods.
• Withdraw SOS medical-data consent at any time.
• Delete your account and associated data from Profile & Settings → Account.

9. Contact

Questions about your data or this policy: Contact & Help, or write to Smartters Software Pvt Ltd.